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Etsy CEO addresses friction of AI vs. human creativity

Reported by Retail Dive, Dani James on Oct 28, 11:41 AM ET

The e-commerce marketplace saw active buyers in Q3 grow for the first time in two years and is utilizing AI to improve product recommendations. Etsy is aiming to implement AI use across the business without alienating shoppers and sellers who care deeply about human creativity. “We believe AI will fundamentally change how people discover and shop, and we are leaning into that change,” Etsy CEO Kruti Patel Goyal said on a call with analysts Wednesday.

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More Retail News

Sephora casts Seth Rogen for holiday ads targeted at gift-givers

Could this running brand rescue Vans owner VF Corp?

Hasbro names third Wizards of the Coast president in under 5 years

Jos. A. Bank puts customer experience at the center of new store concept

Aritzia banks on store openings, product expansions to double revenue in 5 years

Target overhauls Threshold home goods brand